REFUNDS AND RETURNS

EXCHANGES AND REFUNDS

For 14 days following the delivery of your order, you may request the exchange or refund of items as long as they are unopened and haven’t been worn, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. WONKY TOM cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to WONKY TOM. Items lost in transportation will not be compensated for. Shipping charges to WONKY TOM will be at the customer’s expense. However, WONKY TOM will not charge additional shipping to ship returns back to the customers. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.

Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange.

Items cannot be exchanged or refunded at any stores. Sale periods may have an impact on order fulfilment times. We operate Monday to Friday and not on public holidays. When your order is placed, we will send you a confirmation of the purchase. Once your package is shipped, we will send you an email with final confirmation and instructions. Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email. Our appointed courier partners in each region, deliver all orders. Uncollected items are subject to a R100.00, will be charged for uncollected items if the package is to be re-sent. Incorrect contact details will be subject to an extra charge of R100.00, will be charged for returned deliveries caused by entering incorrect or insufficient contact details.

PAYMENT

We accept card payments by Visa, MasterCard. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

DISCOUNT CODES (COUPON CODES)

Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Only one promotional discount code can be applied to an order. The conditions of use relating to any discount code will be specified at the time of issue.